- CCCS warns car dealers to end Warranty Restrictions.
- Warranty restrictions might require servicing or repairs at authorised workshops.
- Actions taken to promote competition in the motor vehicle repair industry.
Competition watchdog CCCS shakes up Singapore car industry with a nudge for fairer warranty terms.
Regulatory Body Stirs Change
In a bold move, the Competition and Consumer Commission of Singapore (CCCS) signalled for a car market makeover.
CCCS has written to car dealers demanding they cut Warranty Restrictions.
Warranty restrictions might require their customers to service or repair their cars exclusively at the car dealer’s authorised workshops.
February 2024’s letters kicked off moves to level the servicing industry’s playing field.
Third-party workshops gained a push towards equal footing in vehicle repairs.
Authority’s gaze sharpens focus on Consumer Protection (Fair Trading) Act 2003 (the “CPFTA”) adherence.
Here are some key highlights to note:
- Car sales may see change as warranty rules shift.
- December 2017 study spurred ongoing industry monitoring.
- Authorised dealers adapting to revamped warranty requirements.
Consumer Rights At Forefront
Participants in the industry face calls to align warranty terms with the law.
CCCS stands by customer benefits as market’s watchdog.
Consumers should inspect warranty terms and keep service records, the commission warns.
“Consumers are advised to check on warranty terms prior to purchase,” the competition watchdog advises.
Take a look at this quick table for a clear overview:
| Point of Focus | Recommended Action |
|---|---|
| Warranty Terms Clarity | Review before buying any car. |
| Servicing Records | Maintain proper servicing history. |
| Non-Authorised Repair Shops | Ensure fair access to car parts for repairs. |
| Consumer Protection | Contact Competition & Consumer Commission of SG for unfair practice cases. |
Accountability in the Industry
Dealers reminded about misleading warranty practices.
Dealers of car cannot mislead on warranty rights, the competition watchdog insists.
Unfair practices may clash with consumer protection laws and face action.
Non-compliance could prompt stern enforcement for competitive markets.
Public and Media Stand
The removal of Warranty Restrictions garners public backing.
Industry fairness draws praise from car owners and consumer advocates alike.
Fairer competition and consumer welfare take centre stage in coverage.
A stride towards transparent car sales and service sees daylight under Competition & Consumer Commission of SG’s guidance.
