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Injured On A SBS Bus – How To File A Medical Claim?
If you're injured on an SBS bus in Singapore, here's the step-by-step process to file a medical claim with the company.
D
Daily.SG Newsroom
Archive · 3 Sept 2009
KEY POINTS
- ●Visit the nearest SBS bus interchange to start the claims process
- ●Fill out an incident feedback form and clearly mark that you suffered an injury and want a reply
- ●Keep a photocopy of the form for your records
- ●Wait for SBS Transit to complete its investigation before submitting medical claims
- ●Send all medical documents and receipts to the SBS Transit Group Claims Unit at the specified address
IN SIMPLE TERMS
If you get hurt on an SBS bus, you need to go to a bus interchange and fill out an incident feedback form, say yes to the injury question, and then submit your medical bills and documents to SBS Transit's claims unit once they finish investigating what happened.
WHY IT MATTERS
Knowing the correct procedure ensures your claim is properly documented and processed by the bus operator.
Following the steps increases your chances of recovering medical costs if the bus company is found responsible.
Understanding the timeline—that claims are only considered after investigation—helps you manage expectations and plan ahead.
This guidance helps bus passengers across Singapore know their rights and how to seek compensation for injuries.
WHERE DO YOU STAND?
Do you think the SBS Transit claims process is clear and accessible enough for average passengers to navigate?
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The Full Story
What should you do if you are injured on a SBS bus in Singapore and wish to file a medical claim with the bus company?
Injured On A SBS Bus – What to Do?
The following is what I’ve gathered based on first-hand experience with helping someone through the whole process.
- Visit the nearest Bus Interchange
- Request to file an “INCIDENT FEEDBACK FORM“
- On the form, indicate YES for “Any injury suffered?”
- On the form, indicate YES for “Would you like to receive a reply on your feedback”
- Request a photocopy of the form
- Once the investigations are fully completed, a SBS Transit representative will contact you
- Submit your medical claims with photocopy of all supporting documents to them at:SBS Transit Ltd.
205 Braddell Road
Singapore 579701
Attention : The Officer-In-Charge
Group Claims Unit.
Note: All claims will be considered only after investigations are fully completed. Accordingly, your request will be considered based on the merits of the case.
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