StarHub recontract vouchers are automatically sent only to heavy spenders, but basic users can call to request one and potentially secure a discount like S$100.
KEY POINTS
IN SIMPLE TERMS
When your StarHub mobile contract is about to end, you can renew it. Some customers automatically get money-off vouchers by text, but if you don't see one in your renewal message, you can call StarHub customer service to ask for it—and you might get one anyway.
WHY IT MATTERS
WHERE DO YOU STAND?
Should telecommunications companies automatically offer recontract vouchers to all customers, or is it fair to require customers to ask for them?
👍 👎 Vote ↓In general, StarHub lets you recontract your mobile phone package 3 months prior to the end of your contract.
But it appears to me that a StarHub recontract voucher will only be presented to you AUTOMATICALLY (via SMS) if your mobile phone bills hit a certain amount.
So how do you get yours if you a basic user who doesn’t spend beyond the monthly subscription fee and no recontract voucher is given to you?
About 3 months prior to the end of your mobile phone contract, you should receive a SMS (see following example) from StarHub encouraging you to renew your contract.
If the SMS doesn’t include the value of your StarHub recontract voucher, you can assume that it is not given to you automatically.
Dear Valued Customer, it’s time to renew your mobile phone package. Check out our latest phone offers at any StarHub shop or Exclusive Partner outlet today! To Unsub from SMS, reply Unsub
How Much Is The Recontract Voucher Worth?
I managed to secure a S$100 StarHub recontract voucher for a basic account that barely exceeds its monthly subscription fee.
So How Do I Get Mine (After Receiving The SMS)?
That’s all! It’s just about 15 minutes of my time in exchange for an extra S$100 off my new mobile phone.
Hope this information will help you achieve the same or more!
Should telecommunications companies automatically offer recontract vouchers to all customers, or is it fair to require customers to ask for them?
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