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M1 to End 3G Network in Singapore from 1 Aug 2024

Singapore is shutting down its 3G networks starting with M1 in August 2024, with Singtel and StarHub to follow by November.

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Archive · 24 Jul 2024
M1 to End 3G Network in Singapore from 1 Aug 2024
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KEY POINTS

  • ●M1 begins 3G shutdown on 1 August 2024; Singtel and StarHub to follow in November 2024.
  • ●Over 99.9% of M1 users have already migrated to 4G or 5G networks.
  • ●Mobile operators are required to offer new service plans and devices to help customers transition.
  • ●Vulnerable groups, including the elderly and people with disabilities, are receiving targeted support.
  • ●5G now accounts for 20% of total mobile subscribers, reflecting Singapore's shift to newer technology.

IN SIMPLE TERMS

Mobile phone companies in Singapore are turning off their old 3G networks and moving everyone to faster 4G and 5G services. Most customers have already switched, and the operators are helping people—especially elderly and disabled folks—move to new devices and plans.

WHY IT MATTERS

4G and 5G networks offer significantly better speed and reliability than 3G.
Elderly people and those with disabilities need proactive help to avoid being left behind during the transition.
The shift supports Singapore's broader digital growth agenda and potential economic benefits from 5G adoption.
3G-only devices will become unusable after the shutdown, requiring customers to purchase compatible phones.

WHERE DO YOU STAND?

Do you think telcos are doing enough to help elderly and vulnerable users switch away from 3G networks?

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The Full Story
  1. 3G services will cease in Singapore, starting with M1 in August 2024.
  2. M1 has already moved its users to 4G and 5G networks.
  3. Singtel and StarHub will follow with a complete shutdown from November 2024 (TBC).

Singapore is bringing in a new digital era with the end of 3G networks.

The Final Countdown for 3G Services

As reported by the Infocomm Media Development Authority (IMDA), M1 users must get ready for the 3G shutdown.

Starting 1 August 2024, M1 will start turning off its 3rd Generation network.

All their customers have moved to newer technologies.

Its 4G and 5G services will take over from then on.

Here are some key points to note:

  • 4G and 5G networks offer better speed and reliability.
  • Special plans and support are in place for the change.
  • More than 99.9% of users have already switched to advanced networks.

Moving Strategies and Support Measures

IMDA declared, “MNOs are required to provide a range of 4G/5G service plans and 4G/5G mobile phone options to assist them in their migration”

Singtel, StarHub, and M1 will all support a smooth shift.

Support includes different service plans and new devices.

Vulnerable groups are getting help to switch networks.

Help focuses on the elderly and people with disabilities.

Plans for 3G retirement were made public back in July 2023.

Take a look at this quick table for a clear overview:

Mobile Network Operators (MNO)3rd Gen Network Retirement Starts
M11 August 2024
SingtelNovember 2024 (if transition is smooth)
StarHubNovember 2024 (if transition is smooth)

The Next Step in Mobile Growth

5G growth is big; 20% of total mobile subscribers are on 5G.

3rd Gen device sales stopped in February 2024.

This move is part of Singapore’s bigger digital plan.

Experts suggest 5G will bring big economic benefits.

The switch from 3rd Gen network will pave the way for a more connected Singapore.

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