Nearly four in five Singapore workers now use GenAI at work, far outpacing the global average and reshaping how employers think about flexibility, skills, and retention.
KEY POINTS
IN SIMPLE TERMS
Most workers in Singapore are already using AI tools like ChatGPT at their jobs. Bosses think it helps people work faster and focus on important things, but young workers are more likely to quit because they worry about job security and want better opportunities.
WHY IT MATTERS
WHERE DO YOU STAND?
Should employers prioritise keeping GenAI adoption user-friendly for older generations, or assume all workers must adapt quickly to stay competitive?
👍 👎 Vote ↓Singapore leads in Generative AI adoption, reshaping work practices and employee expectations.
According to EY’s latest survey, Generative AI use in Singapore workplaces has jumped to 79% in 2024.
This is higher than the global average of 75%.
It’s a big increase from 24% in 2023.
Another 9% of Singapore workers plan to use GenAI soon.
The EY Work Reimagined Survey 2024 looked at 17,350 workers and 1,595 employers in 23 countries.
| Group | Generative AI Usage |
|---|---|
| Gen Z | 23% |
| Millennials | 20% |
| Gen X | 15% |
| Boomers | 14% |
Nearly half of Singapore workers say Generative AI helps them work better.
48% report better productivity with GenAI.
47% say it helps them focus on important tasks.
Employers agree.
74% think Gen AI boosts productivity.
70% believe it helps workers focus on high-value work.
Samir Bedi, EY Asean People Consulting Leader, said, “The speed of adoption of Gen AI has brought important workforce considerations to the forefront, from technology and skills investment to the importance of fostering an organisational culture rooted in trust and retention.”
The survey shows fewer Singapore employers support full remote work.
Only 16% allow full remote work now, down from 42% last year.
But 76% of employers have hybrid work policies.
This lets workers work from home 2 to 4 days a week.
It’s up from 54% in 2023.
55% of workers think their skills will stay useful for the next 3 years.
But 58% know they need to learn new skills.
Young workers are more likely to quit their jobs.
57% of Gen Z think about leaving, compared to 25% of Gen X.
Bedi advises, “Talent leads should focus less on how long an employee stays with them and more on their values, the quality of their experience and contribution to the organization.”
The survey shows a difference in how employers and workers see new tech.
48% of employers expect big changes from new tech.
But only 32% of workers think the same.
This gap needs attention for smooth AI integration at work.
Do you think GenAI will make your job easier in the next few years?
Should employers prioritise keeping GenAI adoption user-friendly for older generations, or assume all workers must adapt quickly to stay competitive?
Be the first to weigh in.
